Refund and Returns Policy

Refund & Returns Policy

Last updated: whenever we have the shop go live!

Thank you for shopping with J.Pierce.

If you’re not fully satisfied with your purchase, we’re here to help.

1. Returns

• You have [30] days from the date you receive your order to request a return.
• To be eligible for a return:
  • Your item must be unused and in the same condition that you received it.
  • It must be in the original packaging (if applicable).
  • You’ll need a receipt or proof of purchase (order number is fine).

Some items are non-returnable, such as:

• Digital/downloadable products
• Gift cards
• Final sale or clearance items (if marked as such at purchase)

2. How to Start a Return

To start a return, please contact us at info@jpierce.com with:

• Your name
• Your order number
• The item(s) you want to return
• The reason for the return

If your return is accepted, we’ll send you:

• Instructions on how and where to send your package
• A return shipping label (if you choose to offer one) or instructions for shipping at your own cost

Items sent back to us without first requesting a return may not be accepted.

3. Refunds

Once we receive and inspect your return, we’ll notify you by email that we have received your item and let you know if the refund is approved or rejected.

If approved:

• Your refund will be processed to your original method of payment.
• Please allow [5–10 business days] for your bank or credit card company to post the refund.

4. Late or Missing Refunds

If you haven’t received a refund after we’ve confirmed it was processed:

1. Check your bank account again.
2. Contact your credit card company – it may take some time before your refund is officially posted.
3. Contact your bank – there is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at info@jpierce.com

5. Exchanges

We only replace items if they are defective or damaged (if that’s what you want to allow).

If you need to exchange an item for the same product, contact us at info@jpierce.com with your:

• Order number
• Photos of the damage/defect (if possible)

We’ll let you know the next steps.

6. Shipping Costs

• Return shipping costs
• We cover return shipping for approved returns/exchanges.

1. Original shipping costs are non-refundable (unless the return is due to our error, such as receiving the wrong item or a defective item).

7. Contact Us

If you have any questions about our refund and returns policy, contact us at:

 info@jpierce.com

 1-(480)-840-4214